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General Information

All students can participate in EL Civics instruction and assessment. However, only ESL students in WIOA II EL Civics education programs can earn payment points for passing COAAP assessments. ABE, ASE, and CTE students can earn CAEP Immigrant Integration Indicator (I3) outcome for CAEP but not payment points for WIOA II. Please see Successful Implementation of COAAPs for CAEP Agencies for a crosswalk for ABE/ASE/CTE student placement into ESL COAAP instructional levels.
Civic Objective#: 37 Program Year: 2025-2026
Civic Objective: Identify and demonstrate qualities of an effective employee in the American workplace in order to get a job, keep a job or get a better job.
TOPSpro Form #: 376C AAP #: 37.6
Assessment Type: Written, Role Play

Level Range

From: Beginning Low To: Advanced

Language and Literacy Objectives

Language and literacy objectives with an asterisk (*) are suitable for beginning low level students.
1 *Identify qualities expected of a good employee in students’ countries.
2 *Identify qualities expected of a good employee in the U.S.
3 Identify and/or discuss U.S. workplace communications styles (e.g. employee to employer, employee to customer, employee to employee; white collar versus blue collar, etc.)
4 *Identify and discuss the differences in workplace behavior and communication in students’ countries and the U.S.
5 Demonstrate knowledge of appropriate workplace communication.
8 *Read and write work-related messages.

Additional Assessment Plan Tasks

Task: 1

Description: Contact a Work Supervisor (9 items, 18 points possible)

Given a level-appropriate scenario or picture prompt (BL-BH only), student, in the role of a worker, will participate in a role play in which student contacts student's place of business to communicate with assessor, in the role of a work supervisor in order to discuss a problem, such as something that will prevent the student from going to work or from being on time. The role-play will include up to 9 interactions (BL=5, BH=6, IL=7, IH-A=9) on the part of the student, such as:

• Greet and introduce self (name and position)
• Ask for supervisor
• Tell expected arrival time at work
• Explain the problem and how it will cause student to miss work, be late, etc.
• Ask for time off
• Discuss a potential solution to the problem or explain how to avoid the problem in the future
• State when student will return to work or arrive at work
• Request an opportunity to make up the lost time
• Close conversation

Points Possible:18Level:Beginning Low - Advanced
Scoring Rubric Points
Content
Utterance is appropriate, clear, complete, and has correct content. There may be errors, but they do not interfere with meaning. 2
Utterance is appropriate and has correct content. It may be partially complete. There may be errors that interfere with meaning, but the utterance can be understood with inference. 1
Utterance is inappropriate, incomprehensible, or incorrect, or there is no utterance. 0

Task: 2

Description: Identify and Compare U.S. Work Expectations

Content A (10 points possible)

Given a level-appropriate situation (e.g. a written scenario, a video or a series of pictures), student will label (BL-BH) or list (IL-IH) up to 10 “good employee” behaviors (e.g. BL = 5, BH = 7, IL=IH =10) that are (or are not) being demonstrated.
Examples of behaviors:
• Arriving on time
• Working with others
• Clarifying understanding
• Asking questions about tasks
• Following directions
• Showing initiative
• Meeting goals
• Completing work on time
• Making suggestions
• Volunteering for difficult jobs
• Managing time efficiently


Content B (4 items, 8 points possible)
Student (IL-IH) will compare U.S. work expectations to those of another culture by answering 4 questions, such as:
1. What qualities are expected in the U.S. workplace, but not in another culture?
2. What qualities are not expected in the U.S. workplace, but are expected in another culture?
3. What U.S. work expectations are the most difficult for you? Explain.
4. What is one problem that might be caused by an employee not understanding workplace expectations? Give a specific example.

Points Possible:18Level:Beginning Low - Intermediate High
Scoring Rubric Points
Content A
Response is correct and comprehensible. 1
Response is incorrect or incomprehensible or there is no response. 0
Content B
Statement is appropriate, clear, complete, and has correct content. There may be errors but they do not interfere with meaning. 2
Statement is appropriate and has correct content. It may be partially complete. There may be errors that interfere with meaning, but the statement can be understood with inference. 1
Statement is inappropriate, incomprehensible, or incorrect, or there is no statement. 0

Task: 3

Description: Write an Essay (24 points possible)
Student will write a three to five-paragraph essay describing US workplace expectations.

Note:
This task is designed to be assessed with the CASAS Essay Test Form 901W in the CASAS eTests system which will score the essay electronically.

The actual prompt may differ from the one stated above but the content learned in this COAAP will prepare the student to respond appropriately. Use the Essay test score to assign the appropriate points and add to task 1 to get the passing score.

For details see CASAS Essay Test Guidelines at casas.org

Important: The electronic system does not allow for use of tab to indent.

Points Possible:24Level:Advanced - Advanced
Scoring Rubric Points
Content
•Thesis or main idea is clearly stated and developed with relevant details and examples. • Ideas are well-organized and well-developed with effective transitions. • Word choice demonstrates variety and richness of expression. • May have few minor errors in grammar and mechanics, with variety and some complexity of sentence structure. (CASAS Essay Test Score: 4) 24
•Thesis or main idea shows some support and relevant detail, although some ideas may not be well-stated and may require minimal inference. Generally cohesive with some effective transitions. • Few word-choice errors and some variety and richness of expression. • Some minor errors in grammar and mechanics generally do not interfere with the reader’s understanding. Some variety in sentence structure. (CASAS Essay Test Score: 3) 21
•Contains a thesis or main idea with little support and may be unfocused or unclear. • Many ideas may not be well-stated. Requires inference in most cases. A basic organizational structure is evident with some sequencing of ideas. • There may be some errors in word choice with some variety of expression. • May contain distracting errors in grammar and mechanics that may interfere with the reader’s understanding. Sentence structure may be simple. (CASAS Essay Test Score:2) 18
•Minimal response to task – or writing lacks a thesis or main idea and may require a substantial degree of inference. • Cohesion is limited but contains some related sentences. • Word choice errors may require the reader to infer meaning. • Serious errors in grammar or mechanics that may interfere with the reader’s understanding. (CASAS Essay Test Score: 1) 15
Nothing written or content is incomprehensible or inappropriate. 0

Rating Scale/Passing Scores

Total Points Possible: 42
Advanced: 37
Intermediate High: 28
Intermediate Low: 24
Beginning High: 12
Beginning Low: 8
View Civic Obj & AAP List